**Please Note Shipping may be delayed due to Covid-19 safety precautions & other brand related delays that is beyond our control**
All shipping services used by our Shopify store/Team will provide a tracking number for all our customer once payment is received and order is completed and ready to be shipped out. In the event that multiple orders are placed with the same shipping destination and on the same account, orders may be combined and the shipping fees will be adjusted unless otherwise requested. When placing your order, it is important to submit accurate shipping information. We will ship to the address provided and will not be liable for lost packages due to incorrect shipping information. Please double check your information before submitting order. We will only ship to matching billing and shipping addresses and will not ship to P.O. Boxes. When using PayPal we will only ship to "confirmed" addresses!.
Please allow up to 2-3 business days (not including weekends or holidays) for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping on a timely fashion. With high demand items, your order may be backordered or delayed. You will be notified if there are anticipated delays.
Missing tracking information:
Please allow at least one business day after your order is shipped for the tracking information to be sent to you by email or a text with the telephone number you provided us with online when ordering your product. If you don’t receive a tracking information then don’t hesitate to contact us or the CEO himself about it (please email us), and if the expected delivery date has passed, please contact us here so that we can assist you further.
How to find a delivered package
If the tracking information states that your package was delivered, but you have not received it yet, we suggest taking the following steps;
1 - Other than yourself, who could have received the package? Do you live with family or roommates? Do you have neighbors or a doorman? Please ask them if they received the package.
2 - Was the package signed for? If so, do you recognize the name? Please ask them if they received the package.
3 - Do you have a back or side door? Maybe you have a mailbox, mail room, or receiving office? If so, the package may be there.
4 - Do you know your mail man or woman, or contacted the delivering company? If so, please ask them to confirm when and where the package was delivered.
5. Did you look up your tracking number that was provided by us in order to see if it was delivered or where it is actually located?
If you are still unable to locate your package, please contact us here by shooting us an email, so that we can assist you further.
Thank you for your patience in advance.
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